Frequently Asked Questions
Quick Answers
Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
- Articles of Incorporation
- Declaration of Covenants, Conditions and Restrictions
- By-Laws
- Rules & Regulations
- Bring the corporation into existence
- Define the basic purpose and powers of the corporation
- Indicate there will be a board of directors and may, identify the initial board
The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.
The Declaration may contain:
- Definitions of the physical elements of the property
- The method for determining the share of interest in the common area for each property owner
- A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units
- Responsibilities for care of the association and the common areas
- Restrictions on the use or enjoyment of properties in the association and common areas
The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association’s structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:
- Requirements of membership meetings
- Voting rights of property owners
- Procedures for electing the board of directors
- Procedures for the board of directors to elect officers
- General powers and duties of the board
Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select “Billing Question.” You can select “General Question” if you need information about your association but not specifically about your owner account.
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select “General Question” from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.
Step-By-Step Registration Guide
Go to www.shabenandassociates.com. Click “Homeowner Login” in the top right corner of the page
Click the orange “Sign Up” link below the email and password fields
Under the “Registration Key” field, click “I do not have a valid key”
Enter your Email, Name, Phone Number, Property Address, and Association. Your account number is not required to create your account, so the “Account” field may be left blank
Click the orange “Create” link at the bottom of the screen to create your account
After registering, you should receive an email with your login credentials within 24 hours
Once you have logged in, click on “My Contact Info” on the left-hand side of page and verify that your email address, phone number and mailing address are correct. This is necessary for your community to contact you concerning community news, emergency matters, and billing concerns. You can also elect to hide or display your contact information in the online community directory.
Once you have logged in, click on “My Contact Info” on the left side toolbar. The Billing Communication Preference section will allow you to manage whether you receive statements by email or paper. Selecting Paper means you will receive a paper statement in the mail. You may also elect to set your communication preference to email so urgent and timely communications will be delivered to the email address on record. Please note that if you select text for communication or billing preference, an email and a text will be sent. The text message is only to alert you that an email message has been received.
You can always check your most current bill by logging in to your owner portal. We offer several different payment options for your convenience.
